System/Network Technician

    POSTED 10.16.2018
    JOB NUMBER: 166298BR

    summary of position

    Warner Bros. Games Inc. seeks a System/Network Technician for the WBG NetherRealm IT department. Netherrealm Studios, a leading video game developer is looking for a full time System/Network Technician (preferably with Level II Service Desk Experience) to join their IT Team. This position will work closely with other System/Network Technicians and the industry leading game development disciplines to provide technical service and support to Console and Mobile teams working on our latest game titles. In addition, this individual will participate in researching innovative solutions for various cross discipline systems, applications and processes as well being a key member in mission critical projects, software/hardware installation and configuration, problem resolution and performance tuning. The System/Network Technician will also represent our studio in various enterprise efforts as directed by the IT Director and will be expected to help bring a high level of support by keeping within the standards and service levels set by the NRS IT.

    job responsibilities

    • Provide level 1-5 day-to-day support for all console and mobile game development requests, and game development system environments.
    • Proactively participate in activities and projects which facilitate the streamlining of desktop support tasks, or which improve the client environment and allow for more efficient software development (including image generation and deployment, desktop system patch management).
    • Participate in projects requested by development teams or internally to facilitate improvements to production processes and/or game development infrastructure.
    • Proactively manage inventory of all assets and create documentation for tools, asset tracking, systems, processes and procedures utilized by the desktop support team when a new system or process is implemented, or when needed documentation is absent.

    job requirements

    • Minimum two- or four-year degree and/or equivalent work experience.
    • Minimum four years’ experience supporting/installing end-user hardware and software in a development environment, preferably with networked Windows Server and Active Directory infrastructure.
    • Experience using and/or supporting consumer audio/video equipment and game console system setup and operation.
    • Experience building and troubleshooting custom PC hardware configurations.
    • Experience building/deploying custom images in a Windows environment using Microsoft Deployment, WDS, SCCM, or other imaging software.
    • Experience operating within Service Level Agreements and using ticketing request systems to track status of requests and work completed.
    • Experience supporting most of the following technologies and applications in a software development environment:
    • Windows 10 (32- and 64-bit versions).
    • Autodesk Maya, Motionbuilder, Adobe CC and other art/video packages.
    • Perforce or other source control software.
    • Desktop imaging technologies such as SCCM.
    • Desktop management tools such as SMS, SCCM, or LANDesk.
    • Office365 Administration.
    • Ethernet cabling and networking.
    • Audio/Visual equipment (conference rooms and events support).
    • Excellent time management and multitasking skill.
    • Fine attention to detail and quality of work.
    • Expert at PC hardware and software troubleshooting.
    • Working knowledge of desktop systems management and engineering functions.
    • Solid problem solving and root cause analysis skill.
    • Excellent oral and written communication abilities.
    • Solid leadership ability.
    • Proven ability to quickly learn new systems/technologies.
    • Familiarity with consumer audio/video system setup and operation.
    • Excellent customer service skills and follow-through.
    • Ability to lift/move PC hardware and console development equipment.
    • Capable of using hand tools to perform basic mechanical tasks.